Terms of use

Terms of Use ("Terms")

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the http://www.meatline.co.uk/ website (the "Service") operated by ​ Meatline Ltd ("us", "we", or "our").

Meatline Limited, 12f West Station Yard, Maldon. Essex CM9 6TW. 0203 39 777 19. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Products & Services

 

Meatline offer fresh and frozen meat and poultry for delivery or in store collection. Payments are taken instant through Ayden payment portal. The transaction will take place on Adyen systems Meatline will not have access to any of your payment information.

Delivery will be made by Meatline on the date selected during checkout subject to availability. You will be contacted by telephone if there are any issues with your delivery. We reserve the right to swap products in the event of supply chain issues. If an suitable swap is not possible we will fully refund the item. No third parties are contracted to prepare and deliver your products.

To qualify for a refund any claims of missing items or quality issues must be notified to Meatline on the day of delivery. We will arrange to collect the products which for traceability must be kept in their original packaging chilled or frozen. 

Cancelations can be made up to the day before delivery and are subject to a discretionary 10% stock replacement fee.

Delivery

Delivery will be made by Meatline to the address on the date specified by you during checkout, subject to availability. You will be contacted by telephone if there are any issues with your delivery. We reserve the right to swap products in the event of supply chain issues. If an suitable swap is not possible we will fully refund the item. No third parties are contracted to prepare and deliver your products.

To help keep you and our delivery drivers safe, they are following social distancing guidelines. This means they will keep a 2-metre distance from you and won't come into the property, unless it is one of the following exceptions.​

If you are a vulnerable, disabled or elderly customer, you can ask our delivery drivers to take your shopping inside your home. They will do so, providing they believe it is safe and practical. Unfortunately, they won’t be able to enter your home if you are self-isolating.

For deliveries to a residential apartment block, we will generally deliver to the front door of your apartment. However, we reserve the right to deliver only to the main entrance of the property if the driver believes it is unsafe or not practical to deliver to your apartment front door.

For deliveries to a business address, delivery will only be made to the ground floor.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Links To Other Web Sites

Our Service may contain links to third­party web sites or services that are not owned or controlled by ​us. We has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ​we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third­party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of ​ United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least ​30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

West Station Yard
Maldon
CM9 6TW Essex
United Kingdom